The answer to the most common questions that are addressed to us.
We will keep non-bulky valuables such as cell phones and car keys. Small bags or backpacks can be stored in the hatches of the kayaks or in the trunk of the trailer. Be careful because in the hatches the backpack could get wet and the trunk of the trailer is not guarded.
For safety reasons, trip itineraries may be altered, reduced or in some cases canceled (and refunded) in case of adverse weather conditions. In the event of constant rain, strong winds, rough seas or weather forecasts, trips may be canceled at our discretion and fully refunded. It is also possible to postpone the trip, depending on our availability and the customer. Light rain, bad weather forecast, variable weather, scattered clouds, light wind or high temperatures (never reach extreme levels and it is always possible to kayak with the equipment that we provide) are not accepted reasons to get a refund in case of cancellation by the customer.
See the “What to bring” section on the trip page.
There is a 100% refund only in case of cancellation due to bad weather or cancellation by the customer at least 1 day in advance. Any cancellation made less than 1 day in advance from the date of the trip does not entitle you to a refund or credit and the entire cost of the excursion will be credited.
In the form of each trip you will find all the indications to reach the pre-arranged meeting point. In any case, for any problem in reaching the meeting point, you can communicate with us via Whatsapp. We will then send you a message with the exact position to reach.