The answer to the most common questions that are addressed to us.
Reservations are needed to secure a spot on all trips. These help us determine the number of guides needed to make sure groups are well followed. They also allow us to notify participants in case of program changes such as cancellation of trips in case of bad weather. Always provide a telephone number. To book just contact one of our telephone numbers and make the payment by going personally to the secretary office a few days before the excursion or the course.
In the sail store (see page “Where we are“) everyone can deposit all personal belongings in a bag / backpack and then resume it at the end of the trip or lesson.
For safety reasons, trip itineraries may be altered, reduced or in some cases canceled (and refunded) in case of adverse weather conditions. In the event of constant rain, strong winds, rough seas or weather forecasts, trips may be canceled at our discretion and fully refunded. It is also possible to postpone the trip, depending on our availability and the customer. Light rain, bad weather forecast, variable weather, scattered clouds, light wind or high temperatures (never reach extreme levels and it is always possible to kayak with the equipment that we provide) are not accepted reasons to get a refund in case of cancellation by the customer.
See the “What to bring” section in the trip card
There is a 100% refund only in case of cancellation due to bad weather or cancellation by the customer at least 1 day in advance. Any cancellation made less than 1 day in advance from the date of the trip does not entitle you to a refund or credit and the entire cost of the excursion will be credited.
Information on the location of our base can be found on the “Where we are” page.
Trips and courses must be paid in advance by going to the secretary office. Payments can be made in cash, by debit or credit card.